Engagement · Ticket Dashboard

20261023-23 — RITO Technologies

Critical

Status Backup Assigned Jordan Opened 2.5 d ago Modified — Ticket id 24637035

Drifting confidence 0.75

This is a CRITICAL-priority backup failure for ChilliBlu Consulting, assigned to Jordan since 2026-10-23 (2 calendar days, 2 business days ago). Three automated backup failure alerts have been posted publicly by LISA—on 2026-10-23, 2026-10-24, and 2026-10-25—which the customer can see. Zero human tech engagement is visible: no notes from Jordan, no time entries, no evidence the ticket has been opened or reviewed. For a CRITICAL priority issue, engagement should have started within one business day. The customer is seeing repeated public backup failures with no human acknowledgment or action plan.

Next action

Jordan should immediately review the ticket today, acknowledge the backup failure alerts in a public note to the customer, and provide a diagnostic or workaround status.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity —

Days since last tech note —

Days since last tech time entry —

Tech notes 0

Tech time entries 0

LISA automation notes 3

Customer notes 0

Days since last LISA note 10.3 h

Public note ratio 100.0%

Current status Backup

Days in current status —

Customer wait status active no

Vendor wait status active no