Ticket Engagement Quality
Engagement
20250918-7.014 — CraigCor Distribution Co. (Pty) Ltd
Healthy
confidence 0.95
This Medium-priority ticket was created 2026-10-23 at 21:00 and is brand new (age: 0 days). It has been assigned to Jordan with a clear request to compile a 365 user license list for CraigCor Distribution. No human engagement is visible yet, but the ticket is too fresh for any engagement gap to have formed — there has been no time for activity to land.
Next action
Jordan should acknowledge receipt of the ticket and provide a timeline for when the user list will be compiled.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
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Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
7.9 h
Customer wait status active
no
Vendor wait status active
no