Engagement

This Medium-priority ticket was created Thursday evening (2026-10-23) and is now 2 calendar days old with zero human engagement — no tech notes, no time entries, and no customer follow-up. Jordan is assigned but has not yet acknowledged or begun work. The request itself is straightforward (365 user list with license details) and should be actioned quickly, but the ticket has crossed the 2-day threshold with no visible activity. Depending on timezone and exact timing, this may span a weekend, which would justify the lack of activity, but no engagement milestone has been reached.

Jordan should acknowledge the ticket and either complete the 365 user list export or send a public note to the customer confirming receipt and providing a delivery timeline by Monday morning.