Engagement

This Critical backup failure ticket was created 2026-10-23 21:21 and has received zero human engagement over two full business days (Thursday and Friday). Three public LISA automation alerts stacked on 2026-10-23, 2026-10-24, and 2026-10-25 document repeated backup failures that the customer can see. Jordan (assigned tech) has not posted any note, logged any time entry, or acknowledged the ticket. For a Critical priority ticket with an escalating, repeating failure pattern, zero engagement by end of business Friday is a red flag—the ticket is at the edge of the drifting threshold and demands immediate action.

Jordan should investigate the backup failure immediately, log a time entry, and send a public reply to RITO Technologies today acknowledging the repeated failures and providing a status update or resolution timeline.