Ticket Engagement Quality
Engagement
20260112-2.283 — RITO Technologies
Healthy
confidence 0.95
This ticket opened on 2026-10-24 and is 1 calendar day old. It is assigned to Jordan and in 'New' status with no activity yet. This is normal for a fresh ticket — no engagement has had time to land. The customer's request is clear: validate that unnamed and base groups remain clear on Kaseya.
Next action
Jordan should acknowledge receipt of this ticket with a public note to the customer, confirm the Kaseya groups will be checked, and provide an expected timeline.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
—
Customer wait status active
no
Vendor wait status active
no