Engagement

This master project ticket for the Beswick Server & SharePoint Migration has had zero human tech engagement for roughly 579 days — the last tech note from TonyF was on 2024-10-10. The ticket is assigned to Hannah, but no activity from Hannah is visible in the timeline at all; all 50 prior tech notes are attributed to TonyF posting weekly check-in meeting minutes on behalf of the project team. No customer replies and no LISA automation activity are visible in the recent window, and the ticket has been sitting in 'In Progress' for ~83 days with nobody touching it. Given the 833-day age and the long-running project nature, this looks like a master ticket that was effectively forgotten rather than formally closed.

Hannah should review this ticket today to confirm whether the Beswick migration project is complete and the master ticket should be closed, or whether outstanding work justifies keeping it open with a fresh status update to the customer.

Ticket is assigned to Hannah but every visible note was logged by TonyF — there is an apparent mismatch between assignment and actual contributor, though no formal reassignments are visible in the timeline.