Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260422-74	RITO Technologies	Justin	Abandoned	5.8 h	Justin should send the drafted public customer reply today acknowledging the alert stream and confirming the rescheduled backup plan, then log time for the work completed.	Critical
20260506-69	Service First GP (Pty) Ltd	Justin	Drifting	4.4 d	Justin should take ownership today: send a public reply to Arie acknowledging the lockout and outlining the Windows 10 downgrade plan Andre identified, then schedule the rebuild.	Medium
20260508-22	Veranderde Lewens	Andre	Customer waiting	never	Andre should post an internal note today confirming pickup arrangements with Veranderde Lewens, and log time against the ticket once the laptop is collected so engagement is visible.	Medium
20250708-2	Octagon Business Solutions (Pty) Ltd	Jordan	Abandoned	160.5 d	Jordan should meet with Lisa Ferguson this week to close out the obs.co.za transition actions, then post a public note to Octagon confirming the licensing/domain arrangement status — or escalate to Tony if the work is no longer needed and the ticket should be closed.	Medium
20260219-29	Melville Attorneys Inc	Jordan	Customer waiting	82.2 d	Jordan should review the ticket today and send a public reply to Melville Attorneys confirming onboarding progress (DMARC, MS365 provisioning) and what is outstanding from the customer; the recent 'Waiting For Customer' status needs an accompanying public note so the customer knows what is being awaited.	Medium
20260401-20	BFIH Procurement & Service (Pty) Ltd	Jordan	Drifting	26.2 d	Jordan should review the ticket today, confirm whether the 2026-05-08 training and G-Drive cutover actually happened, and send a public reply to Hannah Ainsley with current status and next steps.	Medium
20260410-25	RITO Technologies	Jordan	Drifting	22.3 d	Jordan should chase Andre today for the SIM test outcome and send a public reply to Tony confirming where the Meta account creation stands.	Medium
20260409-31	Hamar Controls	Andre	Drifting	5.2 d	Andre should pick the ticket up today, confirm the build/handover status with Lisa, and send a public reply to the customer with an ETA — or the ticket should be reassigned to whoever is actually doing the work.	Medium
20260331-45	The Bathroom	Andre	Abandoned	42.1 d	Andre should pick this ticket up today, post a public reply to The Bathroom confirming where each line item from QUO0006026 and QUO0006028 stands, and log time against the onboarding work already done or planned.	Medium
20260423-24	RITO Technologies	Jordan	Customer waiting	14.3 d	Jordan should send a public reply to Gerson today confirming the post-holiday window has passed and asking whether the L.I.S.A. agent has been deployed so the W10 End-of-Support audit can proceed before Tony's follow-up meetings.	Medium
20260428-50	RITO Technologies	Jordan	Drifting	14.5 d	Jordan should pick this up today, start working through the client SPF updates, and post a progress note showing which clients have been completed versus pending.	Medium
20260505-20	Dr Townsend Inc.	Jordan	Drifting	7.4 d	Jordan should pick up the ticket today, action the Google Workspace downgrade request with the vendor, and send a public update to Deanne Knight with a timeline; the status should also be moved off 'New'.	Medium
20250902-19	Corporate Apartment Group	Tyrone	Drifting	57.5 d	Tyrone should post a public reply to Nick Cooke today with a concrete diagnosis plan and timeline for the Kerio/firewall issue, and the service manager should review why duplicate tickets keep being absorbed into an unresolved parent.	Medium
20260225-24	Triview Investments (Pty) Ltd	Tyrone	Customer waiting	68.6 d	Tyrone should confirm today whether the PSU was delivered to Neil O'Reily, send a public reply to the customer confirming collection/delivery, and close the ticket if complete — 68 days of silence on a simple parts order is unacceptable.	Medium
20260206-18	Kids in the Kitchen (TA Health Yourself)	Jordan	Abandoned	77.2 d	Jordan should take ownership today: action the MS365 licence downgrades and shared-mailbox conversions per the original request, then post a public customer reply confirming what has been completed and any outstanding items.	Medium
20260424-18	Laerskool Florida	Justin	Drifting	14.3 d	Justin should chase Jordan today for the Webroot script status and send a public reply to Laerskool Florida with an installation timeline for the 5 OpenText AV licences.	Medium
20260225-30	Service First GP (Pty) Ltd	Andre	Drifting	19.4 d	Andre should confirm with Istele today whether Marcia's licence is being removed or moved to monthly, then post a public note to the customer closing out the renewal and update Lisa so she can adjust billing.	Medium
20250709-16	CraigCor Distribution Co. (Pty) Ltd	Andre	Abandoned	278.5 d	Andre should review this ticket today, confirm whether the backup verification work was ever completed, and either close it with a resolution note or send a public update to the customer explaining current status.	Medium
20250709-12	Hamar Controls	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the backup-checker workflow has been superseded, or post a public update to Hamar Controls confirming current backup status and a go-forward verification cadence.	Medium
20250709-11	Hisec Wealth & Financial Services	Andre	Abandoned	281.3 d	Andre (or a manager) should triage this ticket today — either close it if the original backup-verification request from Justin was completed off-ticket, or post a public update to Hisec confirming current backup status.	Medium
20260424-26	RBI Consultants	Justin	Abandoned	never	Justin should pick this up today, post a public reply to Rinus acknowledging the issue and proposing initial troubleshooting steps (Bluetooth re-pair, Teams audio device check), and log time once work begins.	Medium
20260107-13	CraigCor Distribution Co. (Pty) Ltd	lisaferguson	Vendor waiting	12.3 d	Lisa Ferguson should chase the supplier this week for a firm delivery date and post a public update to Crystal confirming the revised ETA, since it's been 12 days since the last vendor/customer touchpoint and the original ETA has lapsed.	Medium
20260202-13	Ridge Line Roofing	lisaferguson	Drifting	13.2 d	lisaferguson should post a public update to Bronwyn at Ridge Line Roofing this week confirming the status of the refurb laptop quote and the expected return date of the loan unit, so the ticket isn't only being touched at monthly invoicing intervals.	Medium
20260305-21	GT Air International (Pty) Ltd	Justin	Customer waiting	32.6 d	Justin should send a public reply to GT Air today asking for a clear go/no-go decision on the quote, with a deadline after which the laptop will be returned and the ticket closed.	Medium
20260422-107	Service First GP (Pty) Ltd	lisaferguson	Vendor waiting	14.5 d	Lisa Ferguson should chase Cool Ideas today to confirm the 31/05/2026 cancellation is still on track and send a public note to Marcia / Service First GP confirming the effective date.	Medium
20260423-19	Sojourn Travel	lisaferguson	Abandoned	never	lisaferguson should action the month-to-month conversion today and post a public note to the customer confirming the change before the 16/05/2026 renewal date.	Medium
20260213-16	Club Amsterdam	Hannah	Drifting	48.3 d	Hannah should post a public update to Gerhard today summarising where the website build stands and confirming the next milestone date, then log the time she has spent so far so the project's effort is visible.	Medium
20251215-3	Beswick Machinery	Hannah	Abandoned	146.5 d	Hannah should make the telephonic contact with Gavin this week (or escalate to Tony if she's blocked), then send a public note to Beswick acknowledging the delay and committing to a date for the project plan and quotes.	Medium
20250403-33.013	Alliance Machinery	Hannah	Abandoned	never	Hannah should acknowledge the request today with a public reply confirming the report is in progress and provide an expected delivery date, then log time as work begins on the monthly report.	Medium
20260202-24	Nkunzi Pharmaceuticals (Pty) Ltd	Tyrone	Drifting	41.5 d	Tyrone should reply to Andre today with a proposed upgrade window and send a public note to Nkunzi confirming the project plan and timeline.	Medium
20260313-21	Mae Manufacturers CC	Tyrone	Drifting	35.6 d	Tyrone should contact Mae Manufacturers today to confirm whether they still want to proceed with the switch replacement, then post a public update on the ticket.	Medium
20260226-22	RITO Technologies	Andre	Drifting	12.5 d	Andre should either pick up the ticket today with a status update on the Proxmox project plan, or it should be formally reassigned to Jordan who has been driving it.	Medium
20260107-1	RITO Technologies	Justin	Drifting	33.4 d	Justin should pick the project back up this week — the hardware has been on his desk since 2026-04-09 — and send a public note to Tony with a build/test timeline.	Medium
20240130-52	BFIH Procurement & Service (Pty) Ltd	Hannah	Abandoned	579.6 d	Hannah should review this ticket today to confirm whether the Beswick migration project is complete and the master ticket should be closed, or whether outstanding work justifies keeping it open with a fresh status update to the customer.	Medium
20260226-19	Grinding Media South Africa Pty Ltd	MJ	Vendor waiting	75.4 d	MJ should chase the supplier today for an installation date on order 4520064465 and post a public note to Grinding Media confirming current status.	Medium
20250908-17	Grinding Media South Africa Pty Ltd	MJ	Customer waiting	245.2 d	MJ should send a public follow-up to Grinding Media today asking whether the licence move is still required, and either close the ticket or escalate if no reply lands within a few days.	Medium
20260225-16	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	MJ should review the ticket today, contact Miguel Jackson at Magotteaux GMSA to clarify the IT objectives document update request, and either action it or close it if no longer relevant.	Medium
20260223-28	Grinding Media South Africa Pty Ltd	MJ	Abandoned	never	MJ should pick this ticket up today, scope the Conditional Access requirement with the customer via a public note, and either progress the work or escalate if it has been superseded.	Medium
20260302-54	Grinding Media South Africa Pty Ltd	MJ	Abandoned	71.4 d	MJ should chase the data provider today for the SIM card status, then send a public reply to the customer acknowledging the long delay and offering an interim plan (e.g. sending the dongle in with Selby as the customer offered).	Medium