Engagement

This ticket has been open for 308 days with only 6 tech notes total and zero customer or LISA activity. Jordan, the assigned tech, last touched it on 2025-12-03 (160 days ago) with a one-line internal note saying 'To meet with Lisa Tomorrow' — and no follow-up note ever materialised. The earlier activity was driven by lisaferguson (the human finance manager, user id 14059) in July 2025 setting up the Microsoft licence arrangement, but Jordan's contributions have been three terse internal notes ('To complete next week', 'to sort out on Monday', 'To meet with Lisa Tomorrow') spread across September, November, and December 2025. No public communication has reached the customer in over five months despite the ticket being about an active billing/licensing arrangement.

Jordan should meet with Lisa Ferguson this week to close out the obs.co.za transition actions, then post a public note to Octagon confirming the licensing/domain arrangement status — or escalate to Tony if the work is no longer needed and the ticket should be closed.

No reassignments visible, but there is a clear handoff pattern that stalled — lisaferguson set up the work in July and tasked Jordan with execution, and Jordan's notes since then read like reminders-to-self that never closed out.