Engagement

This ticket has had zero human engagement for 281 days. Andre's last note was on 2025-08-04, a 'Phone Call' internal note containing only an embedded image with no written content. All four of Andre's notes are internal and consist almost entirely of pasted email/screenshot images rather than substantive updates. There is no customer communication visible at any point in the ticket's 307-day life, and no time entries have ever been logged. The ticket has been sitting in 'In Progress' status for the last 8.45 days with no movement.

Andre (or a manager) should triage this ticket today — either close it if the original backup-verification request from Justin was completed off-ticket, or post a public update to Hisec confirming current backup status.

No reassignments visible — Andre has owned this throughout. However, the four notes from Andre cluster into a single ~11-day burst (2025-07-24 to 2025-08-04) and then activity stops entirely for over nine months.