Engagement

This ticket has been open for 307 days and Andre's last activity was on 2025-08-04 — 281 days ago. Andre posted six notes between 2025-07-10 and 2025-08-04, but only one (2025-07-24) was public to the customer; the other five were internal screenshots of backup email reports. Since 2025-08-04 there has been zero engagement of any kind — no tech notes, no time entries, no LISA alerts, and no customer replies. The ticket is still sitting in 'In Progress' (current status ~8.5 days) despite being effectively dormant for over nine months.

Andre (or a manager) should triage this ticket today — either close it if the backup-checker workflow has been superseded, or post a public update to Hamar Controls confirming current backup status and a go-forward verification cadence.

No reassignments visible — Andre has been the sole human actor throughout. The status shows ~8.5 days in 'In Progress' which suggests a recent status change without any accompanying note or work.