Engagement

This ticket has been open for 307 days with the last tech activity on 2025-08-07 — 278 days ago. Andre, the assigned tech, posted four internal notes between 2025-07-10 and 2025-07-31 with image attachments but no written context, then lisaferguson (the human finance manager) logged a single internal note on 2025-08-07 about a 1TB SD being received. Since then there has been zero tech engagement, zero time entries, zero LISA automation alerts, and zero customer communication. All five notes are internal — the customer has received nothing publicly in over nine months.

Andre should review this ticket today, confirm whether the backup verification work was ever completed, and either close it with a resolution note or send a public update to the customer explaining current status.

No reassignments visible. The shift from Andre to lisaferguson on 2025-08-07 looks like a one-off finance/admin note rather than a true handoff, and Andre never returned.