Engagement · Ticket Dashboard

20250908-17 — Grinding Media South Africa Pty Ltd

Medium

Status Waiting For Customer Assigned MJ Opened 246.0 d ago Modified 75.6 d ago Ticket id 21979004

Customer waiting confidence 0.90

MJ is the assigned technician but has not personally posted on this ticket. The only five notes are from lisaferguson (a human tech, user id 14059) all clustered on 2025-09-09, arranging the Exchange Online licence move with MJ and confirming Grinding Media is on Cloud on Demand. Since then there has been zero activity for 245 days, and the ticket has been parked in 'Waiting For Customer' for ~75 days with no nudge from MJ or anyone else. The customer has not replied and no one has chased them.

Next action

MJ should send a public follow-up to Grinding Media today asking whether the licence move is still required, and either close the ticket or escalate if no reply lands within a few days.

Churn observations

No reassignments visible. All five early notes came from lisaferguson on 2025-09-09 with no handoff to MJ recorded in the timeline, even though MJ is the assigned tech.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity 245.2 d

Days since last tech note 245.2 d

Days since last tech time entry —

Tech notes 5

Tech time entries 0

LISA automation notes 0

Customer notes 0

Days since last LISA note —

Public note ratio 100.0%

Current status Waiting For Customer

Days in current status 75.6 d

Customer wait status active yes

Vendor wait status active no