Engagement

lisaferguson is the assigned human technician (a finance manager at RITO) and her most recent activity was today (2026-05-12) at 12:35 — only 0.3 days ago. The ticket has a long calendar age of 214 days, but all four notes on the timeline are public and authored by lisaferguson herself, with a fresh substantive update today confirming the RAIN account was never cancelled and outlining the 7-day router return requirement. No waiting-status is active and there is no customer reply gap to chase. Earlier gaps (16 Oct 2025 → 20 Feb 2026 → 12 May 2026) show this ticket has historically drifted, but as of right now engagement is current.

lisaferguson should follow her own 2026-05-12 note with a concrete next step — arrange router collection/return from Palm Court within the 7-day window and post a public confirmation to the customer once the courier is booked.

No reassignments visible — lisaferguson has owned the ticket throughout. Long dormant stretches between Oct 2025, Feb 2026, and May 2026 are visible but no handoff or status churn accompanies them.