Engagement

Hannah posted a single internal note on 2025-12-17 asking support to follow up with Gavin telephonically before quoting, and nothing has happened on this ticket since — that's roughly 146 days of complete silence. There are zero time entries, zero customer replies, and zero LISA activity. The ticket has been parked in 'Project Pending' for about 103 days with no human tech engagement whatsoever. The customer asked for a project plan and two quotes back in mid-December and has received no communication at all.

Hannah should make the telephonic contact with Gavin this week (or escalate to Tony if she's blocked), then send a public note to Beswick acknowledging the delay and committing to a date for the project plan and quotes.