Engagement

Justin last touched this ticket on 2026-04-01 when he emailed Lisa Ferguson — that's 33 days of silence from the assigned tech. Lisa Ferguson (the human finance manager) carried the activity through early April, placing orders with Takealot and Bobshop and confirming on 2026-04-09 that both deliveries were on Justin's desk. Since 2026-04-09 there has been no further movement, and the status has been 'In Progress' for ~14.5 days with no public communication to Tony about project status. The customer has had no direct update from Justin since 2026-01-12.

Justin should pick the project back up this week — the hardware has been on his desk since 2026-04-09 — and send a public note to Tony with a build/test timeline.

No reassignments visible. Activity bounces between Justin (research, ordering, hardware receipt) and Lisa Ferguson (procurement/logistics) but that looks like a normal tech/finance split, not churn.