Engagement

lisaferguson is the assigned tech and the only human who has touched this ticket — six notes spanning 2026-02-24 to 2026-04-29, all classified as tech activity. The most recent entry was 13 days ago on 2026-04-29, a public invoice-generation note (INV0021669 for 9 Apr–3 May 2026). The ticket has been in 'Loan Unit Out' status for ~13 days with no follow-up since that invoicing note, and there is no customer reply or other tech engagement visible. The original ask — actioning the user in and quoting a refurb laptop — is not visibly resolved in the timeline; activity has been dominated by monthly loan-unit invoicing rather than progress toward returning the loan or closing out the quote.

lisaferguson should post a public update to Bronwyn at Ridge Line Roofing this week confirming the status of the refurb laptop quote and the expected return date of the loan unit, so the ticket isn't only being touched at monthly invoicing intervals.

No reassignments visible. All six timeline rows are from lisaferguson; no handoff to a different tech is recorded.