Engagement

Hannah last touched this ticket on 2026-03-25 when she logged that Tony had shared test-website login details after Friday's meeting and that a check-in with Gerhard and Lauren was scheduled for Thursday 2026-03-26 — 48 days ago. There is no visible note confirming whether that check-in happened, no follow-up about the website review, and no movement toward the next phases (server setup and Nakivo backups). All 8 notes on the ticket are internal, so the customer has had zero communication via the ticket since the project kicked off, and there are no time entries logged at all despite 88 days of elapsed work.

Hannah should post a public update to Gerhard today summarising where the website build stands and confirming the next milestone date, then log the time she has spent so far so the project's effort is visible.

No reassignments visible — Hannah has owned the ticket throughout. lisaferguson (human, finance) opened it on 2026-02-13 to record the accepted quotes and deposit, then handed off to Hannah without churn.