Engagement · Ticket Dashboard

20260219-29 — Melville Attorneys Inc

Medium

Status Waiting For Customer Assigned Jordan Opened 82.2 d ago Modified 1.5 d ago Ticket id 23230440

Customer waiting confidence 0.80

This New Client Take On ticket for Melville Attorneys Inc was opened 82 days ago on 2026-02-19. The only human activity visible is a single internal Phone Call note from lisaferguson (the human finance manager) on the day of creation, recording onboarding setup tasks and reassigning to the coordinator Jordan. Since then there have been zero tech notes, zero time entries, zero LISA automation events, and zero customer replies. The ticket is currently in 'Waiting For Customer' status, but it has only been in that status for ~1.5 days — the 80+ day silence before that is not explained by the current status.

Next action

Jordan should review the ticket today and send a public reply to Melville Attorneys confirming onboarding progress (DMARC, MS365 provisioning) and what is outstanding from the customer; the recent 'Waiting For Customer' status needs an accompanying public note so the customer knows what is being awaited.

Churn observations

One visible handoff: lisaferguson reassigned the ticket to the coordinator (Jordan) on day zero. No further reassignments or status churn visible in the timeline.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity 82.2 d

Days since last tech note 82.2 d

Days since last tech time entry —

Tech notes 1

Tech time entries 0

LISA automation notes 0

Customer notes 0

Days since last LISA note —

Public note ratio 0.0%

Current status Waiting For Customer

Days in current status 1.5 d

Customer wait status active yes

Vendor wait status active no