Ticket Engagement Quality
Engagement
20260223-28 — Grinding Media South Africa Pty Ltd
Abandoned
confidence 0.95
This Medium-priority MFA Conditional Access ticket for Grinding Media South Africa has been open for 78 days with zero visible engagement of any kind — no tech notes, no time entries, no LISA activity, and no customer replies. The ticket has sat in 'In Progress' status for the entire 78.39 days since it was created on 2026-02-23, despite being assigned to MJ. There is no evidence MJ has ever touched this ticket after assignment.
Next action
MJ should pick this ticket up today, scope the Conditional Access requirement with the customer via a public note, and either progress the work or escalate if it has been superseded.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
78.4 d
Customer wait status active
no
Vendor wait status active
no