Engagement

This ticket for Grinding Media South Africa has been open for 77 days with zero visible engagement — no tech notes, no time entries, no LISA activity, and no customer replies. MJ is the assigned technician but has not touched the ticket since it was created on 2026-02-24. The ticket has sat in 'In Progress' status for ~76.5 days without any human tech engagement, which exceeds the 10-business-day abandonment threshold by a wide margin. The initial description contains only a customer signature block with no actual issue detail, suggesting the ticket may have been created from a stripped email.

MJ should review the ticket today, contact Miguel Jackson at Magotteaux GMSA to clarify the IT objectives document update request, and either action it or close it if no longer relevant.