Ticket Engagement Quality
Engagement
20260226-19 — Grinding Media South Africa Pty Ltd
Vendor waiting
confidence 0.90
MJ placed order 4520064465 with the supplier on 2026-02-26 and noted internally the same day that Larona had been updated but no installation date had come back. Since then the ticket has sat in 'Waiting Service Provider' for ~75 days with zero human follow-up — no further tech notes, no time entries, and no customer or LISA activity. Both notes are internal, so the customer has had no visible communication from MJ in over two months. The vendor-wait status is active but 75 days far exceeds the 5-day threshold for an unattended supplier wait.
Next action
MJ should chase the supplier today for an installation date on order 4520064465 and post a public note to Grinding Media confirming current status.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
75.4 d
Days since last tech note
75.4 d
Days since last tech time entry
—
Tech notes
2
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
Waiting Service Provider
Days in current status
75.4 d
Customer wait status active
no
Vendor wait status active
yes