Engagement

Andre is the assigned tech on this Proxmox migration project, but no activity from Andre is visible in the timeline at all — every one of the 8 tech notes comes from Jordan or lisaferguson. The last activity was Jordan on 2026-04-30 forwarding Xneelo's cancellation confirmation emails, 12.5 days ago. Before that there was a 24-day gap between Jordan's 2026-04-06 note and the 2026-04-30 burst. No customer-facing reply to RITO has gone out since the Xneelo correspondence was archived, and the ticket has been sitting in 'In Progress' for 12.25 days with no follow-up.

Andre should either pick up the ticket today with a status update on the Proxmox project plan, or it should be formally reassigned to Jordan who has been driving it.

Andre is the assigned tech yet has zero visible engagement — all work has been done by Jordan and lisaferguson. This looks like an unacknowledged handoff or misassignment rather than active churn.