Ticket Engagement Quality
Engagement
20260302-54 — Grinding Media South Africa Pty Ltd
Abandoned
confidence 0.95
MJ sent a single internal email to the data provider on 2026-03-02 asking for the status of Colleen Muller's SIM card, and then went silent. 71 days have passed with zero further tech notes, zero time entries, zero LISA activity, and no customer reply visible. The customer's original request has effectively been forgotten — there is no public communication on file and no follow-up with the supplier.
Next action
MJ should chase the data provider today for the SIM card status, then send a public reply to the customer acknowledging the long delay and offering an interim plan (e.g. sending the dongle in with Selby as the customer offered).
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
71.4 d
Days since last tech note
71.4 d
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
In Progress
Days in current status
—
Customer wait status active
no
Vendor wait status active
no