Engagement

Tyrone opened this switch-replacement quote on 2026-03-13 and posted the product list the same day. Hannah confirmed the quote was sent to the client on 2026-03-16, then chased internally on 2026-04-07 — marking the quotes as declined and asking Tyrone to follow up with Mae. That was 35.56 days ago and Tyrone has not responded or actioned the follow-up. The ticket has been in 'Pending' for ~4 days but the underlying engagement gap is over a month, with no public communication to the customer since the original quote.

Tyrone should contact Mae Manufacturers today to confirm whether they still want to proceed with the switch replacement, then post a public update on the ticket.

Hannah handed the follow-up back to Tyrone on 2026-04-07 and that handoff was never picked up — a stalled internal request rather than ping-pong reassignment.