Engagement

This onboarding ticket has been open for 42 days with only a single internal note from lisaferguson on 2026-03-31 documenting the initial setup actions taken. Andre, the assigned technician, has not posted a single note or logged any time on this ticket in the 42 days since it was created. No customer communication has gone out — the public_note_ratio is 0.0 — and there is no record of the Gold Package Managed Services or Microsoft 365 provisioning work being progressed.

Andre should pick this ticket up today, post a public reply to The Bathroom confirming where each line item from QUO0006026 and QUO0006028 stands, and log time against the onboarding work already done or planned.