Engagement

Jordan is the assigned technician but no notes or time entries from Jordan are visible in the timeline. The only two tech notes were posted by Hannah on 2026-04-16 — one internal email outlining a revised SharePoint migration timeline (training set for 2026-05-08, G-Drive removal same day) and an automated ticket-absorption resolution note. It has been ~26 days since that last tech activity, the planned 2026-05-08 training date has now passed with no follow-up visible, and the customer has received zero public communication on this ticket (public_note_ratio is 0.0).

Jordan should review the ticket today, confirm whether the 2026-05-08 training and G-Drive cutover actually happened, and send a public reply to Hannah Ainsley with current status and next steps.

Ticket 20260416-27 was absorbed into this one on 2026-04-16. No reassignments visible, but Jordan is the assignee while Hannah is the only tech who has actually posted — an implicit handoff that Jordan has not picked up.