Ticket Engagement Quality
Engagement
20260402-25 — CraigCor Distribution Co. (Pty) Ltd
Healthy
confidence 0.60
Jordan is assigned but the only visible tech activity is an internal 'Email Sent' note from Justin on 2026-05-11, roughly 1.5 days ago. The ticket is 40 days old yet the signals show just one tech note total and no customer or LISA activity in the timeline provided. With recent tech engagement inside the 3-business-day window and no waiting-status active, the ticket currently meets the healthy threshold, though the thin engagement history over 40 days is a soft concern.
Next action
Jordan should confirm the onsite visit date with CraigCor and post a public reply to the customer with the scheduled date and scope (disposal review + server valuation).
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
1.6 d
Days since last tech note
1.6 d
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
In Progress
Days in current status
1.6 d
Customer wait status active
no
Vendor wait status active
no