Engagement · Ticket Dashboard

20260410-25 — RITO Technologies

Medium

Status Pending Assigned Jordan Opened 32.4 d ago Modified 1.5 d ago Ticket id 23532817

Drifting confidence 0.90

Jordan last touched this ticket on 2026-04-20 (22 days ago) with an internal note saying Andre would test the SIMs 'on Wednesday' and he'd continue thereafter. No follow-up from Jordan is visible since — no confirmation that the SIM test happened, no update on the Meta account creation, no customer-facing note. The ticket has only 3 notes total across 32 days, and the customer (Tony) has received no public communication since Jordan's 2026-04-17 'awaiting availability of the sims' reply.

Next action

Jordan should chase Andre today for the SIM test outcome and send a public reply to Tony confirming where the Meta account creation stands.

Churn observations

No reassignments. Lisa Ferguson (human finance manager, user id 14059) opened the thread on 2026-04-14 confirming SIM purchase, then handed off to Jordan who has owned it since.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity 22.3 d

Days since last tech note 22.3 d

Days since last tech time entry —

Tech notes 3

Tech time entries 0

LISA automation notes 0

Customer notes 0

Days since last LISA note —

Public note ratio 66.7%

Current status Pending

Days in current status 1.5 d

Customer wait status active no

Vendor wait status active no