Engagement

Hannah is actively engaged on this ticket. After Justin requested a refurbished desktop quote on 2026-05-05, Hannah responded within two days (2026-05-07) with a spec proposal, Justin confirmed the same day, and Hannah sent the quote to Birgit on 2026-05-11. The ticket is now correctly parked in 'Pending - Quote Approval' awaiting customer sign-off, with the most recent tech activity only 1.34 days ago. There is a visible 19-day gap between the initial collection note (2026-04-16) and the quote request (2026-05-05) that is worth noting, but recent momentum is strong.

Hannah should set a reminder to chase Birgit for quote approval if no response within 3 business days, and consider posting a public note to the customer confirming the quote has been sent.

Implicit handoff from Justin (technical assessment) to Hannah (procurement/quoting) on 2026-05-05 — this looks like an appropriate role-based handoff rather than churn. No reassignments visible.