Ticket Engagement Quality
Engagement
20260416-25 — BFIH Procurement & Service (Pty) Ltd
Healthy
confidence 0.85
Hannah has been actively driving this quote workflow with the most recent activity on 2026-05-05, only 7.25 days ago. She progressed the ticket through clear stages: opening the SSD quote request on 2026-04-16, getting pricing direction from Jordan on 2026-04-29, requesting supplier quotes on 2026-05-04, drafting the quote on 2026-05-05, and sharing it with the Beswick team later that same day. The status 'Pending - Quote Approval' aligns with the workflow — the ticket is legitimately waiting on customer approval of the quote that was just sent.
Next action
Hannah should follow up with Beswick by 2026-05-13 if no quote approval response has been received, to keep the sale moving.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
7.3 d
Days since last tech note
7.3 d
Days since last tech time entry
—
Tech notes
5
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
20.0%
Current status
Pending - Quote Approval
Days in current status
7.2 d
Customer wait status active
no
Vendor wait status active
no