Engagement

lisaferguson is the assigned tech and the ticket has been actively moved forward in the last 24 hours: Hannah recorded the customer's quote acceptance at 11:27 on 2026-05-12, and lisaferguson posted a public Phone Call note at 12:05 confirming the order has been placed with the vendor. Earlier activity shows Justin requested a headset quote on 2026-04-24 and Hannah sent it the same day. The 18-day gap between 2026-04-24 and 2026-05-12 was spent waiting on the customer to accept the quote, which is now resolved. Status is 'Pending - Stock Arrival' with days_in_current_status_approx of 0.32, so the vendor wait has only just begun and does not yet warrant a vendor-waiting verdict.

lisaferguson should send a public reply to Michel/Patrick today confirming the order has been placed and giving an expected stock-arrival ETA.

Three different humans have touched this ticket (Justin, Hannah, lisaferguson) but each contribution is purposeful — quote requested, quote sent/accepted, order placed — not churn.