Ticket Engagement Quality
Engagement
20260422-107 — Service First GP (Pty) Ltd
Vendor waiting
confidence 0.85
Lisa Ferguson logged the cancellation request on the Cool Ideas portal on 2026-04-28 effective 31/05/2026 and received the supplier acknowledgement the same day at 07:18. The ticket has sat in 'Waiting Service Provider' for ~14.5 days with no human follow-up since. Two of the five notes are public, but no note has gone out to the customer confirming the cancellation effective date. Lisa Ferguson (user id 14059) is the human finance manager assigned here, not the LISA Admin automation.
Next action
Lisa Ferguson should chase Cool Ideas today to confirm the 31/05/2026 cancellation is still on track and send a public note to Marcia / Service First GP confirming the effective date.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
14.5 d
Days since last tech note
14.5 d
Days since last tech time entry
—
Tech notes
5
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
40.0%
Current status
Waiting Service Provider
Days in current status
14.5 d
Customer wait status active
no
Vendor wait status active
yes