Ticket Engagement Quality
Engagement
20260423-19 — Sojourn Travel
Abandoned
confidence 0.90
This subscription change request for Sojourn Travel has been open for 19 days with zero recorded activity — no tech notes, no time entries, no LISA alerts, and no customer replies are visible in the timeline. The ticket is assigned to lisaferguson (the human finance manager) and has sat in 'Pending' status for the entire 19.5 days. The renewal deadline of 16/05/2026 is only 4 days away, which makes the silence particularly concerning.
Next action
lisaferguson should action the month-to-month conversion today and post a public note to the customer confirming the change before the 16/05/2026 renewal date.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending
Days in current status
19.5 d
Customer wait status active
no
Vendor wait status active
no