Engagement

Jordan logged a public Phone Call note on 2026-04-28 stating the user requested work begin after the public holidays, and the ticket has been parked in 'Waiting For Customer' since then — 14.28 days since Jordan's last activity. The ticket sits at 19 days old with only that single tech note, no time entries, and no customer reply visible in the timeline. The status signal `customer_wait_status_active` is true, but `days_in_current_status_approx` is only 1.55, suggesting the status was changed recently rather than at the time of the original call. With early May now passed (per Hannah's note about follow-up meetings in the first week of May), the audit work appears overdue and Jordan has not nudged the customer to confirm they're ready to proceed.

Jordan should send a public reply to Gerson today confirming the post-holiday window has passed and asking whether the L.I.S.A. agent has been deployed so the W10 End-of-Support audit can proceed before Tony's follow-up meetings.