Engagement · Ticket Dashboard

20260424-18 — Laerskool Florida

Medium

Status In Progress Assigned Justin Opened 18.4 d ago Modified 5.6 d ago Ticket id 23618334

Drifting confidence 0.85

Justin last touched this order ticket on 2026-04-28 (14 days ago) when he shared the install link and asked Jordan for a Webroot deployment script. No reply from Jordan is visible and Justin has not followed up. All three notes on the ticket are internal — Laerskool Florida has had zero communication since lisaferguson confirmed the invoice on 2026-04-24, despite the customer's request to 'arrange installation next week'.

Next action

Justin should chase Jordan today for the Webroot script status and send a public reply to Laerskool Florida with an installation timeline for the 5 OpenText AV licences.

Churn observations

No reassignments. The request to Jordan for a Webroot script on 2026-04-28 looks like an internal handoff that was never resolved.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity 14.3 d

Days since last tech note 14.3 d

Days since last tech time entry —

Tech notes 3

Tech time entries 0

LISA automation notes 0

Customer notes 0

Days since last LISA note —

Public note ratio 0.0%

Current status In Progress

Days in current status 5.6 d

Customer wait status active no

Vendor wait status active no