Ticket Engagement Quality
Engagement
20260424-26 — RBI Consultants
Abandoned
confidence 0.90
This Medium-priority ticket was opened by Justin on behalf of RBI Consultants on 2026-04-24 reporting that Rinus's AirPods don't reliably work with Teams. In the 18 days since, there has been zero engagement of any kind — no tech notes, no time entries, no LISA activity, and no customer follow-up. The ticket has been sitting in 'New' status for approximately 8.5 days with Justin assigned but no evidence he has looked at it.
Next action
Justin should pick this up today, post a public reply to Rinus acknowledging the issue and proposing initial troubleshooting steps (Bluetooth re-pair, Teams audio device check), and log time once work begins.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
8.6 d
Customer wait status active
no
Vendor wait status active
no