Ticket Engagement Quality
Engagement
20250403-44.013 — Hisec Wealth & Financial Services
Unknown
confidence 0.40
low confidence
This ticket is 15 days old but the timeline is empty — zero tech notes, zero time entries, zero LISA alerts, and zero customer replies are visible. The ticket sits in 'Pending' status with Hannah assigned, but with no activity rows at all, engagement quality cannot be assessed from the data provided. The initial request from Hannah Ainsley on 2026-04-26 asks for a monthly client report, but no work product or acknowledgement is visible in the timeline.
Next action
Hannah should post an internal note today confirming whether the monthly report work is underway or stalled, and send a public acknowledgement to the customer with an expected delivery date.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending
Days in current status
—
Customer wait status active
no
Vendor wait status active
no