Engagement

This Monthly Report ticket for Alliance Machinery was opened 15 days ago on 2026-04-26 and assigned to Hannah, but the timeline is completely empty — zero tech notes, zero time entries, zero LISA alerts, and no customer follow-up. Hannah has not engaged with the ticket at all since it was created. The customer (Hannah Ainsley) sent the original request and has had no acknowledgement or update in over two weeks. Status remains 'Pending' with no visible activity of any kind.

Hannah should acknowledge the request today with a public reply confirming the report is in progress and provide an expected delivery date, then log time as work begins on the monthly report.