Engagement

This Medium-priority monthly report ticket for Laserpac was opened 15 days ago on 2026-04-26 and assigned to Hannah, but the timeline is completely empty — zero tech notes, zero time entries, zero LISA activity, and no customer replies. With age_days = 15 and total notes < 2, there is no engagement evidence to assess either way. The current status is 'Pending' but `days_in_current_status_approx` is not visible in the timeline, so I cannot confirm whether the ticket has been parked or simply never touched.

Hannah should pick this up today, produce the monthly Laserpac report, and post a public note to the customer delivering it — or, if it has already been delivered out-of-band, log a time entry and close the ticket.