Engagement

This ticket was opened 15 days ago by Hannah Ainsley requesting the monthly client report for Service First GP (Pty) Ltd, and is assigned to Hannah. The unified activity timeline is empty — zero tech notes, zero time entries, zero LISA notes, and zero customer notes are visible. Status is 'Pending' but `days_in_current_status_approx` is not visible in the timeline, so I cannot tell whether the ticket has been parked since creation. With 15 days elapsed and no activity of any kind recorded, there is not enough signal to distinguish 'abandoned' from a reporting gap.

Hannah should either post an internal progress note today confirming the monthly report is in flight or, if the work is already done, attach the report and close the ticket.