Ticket Engagement Quality
Engagement
20250403-45.013 — Hot 1027 FM
Unknown
confidence 0.60
This Medium-priority monthly report ticket for Hot 1027 FM was opened 15 days ago and assigned to Hannah, but the timeline is empty — zero tech notes, zero time entries, zero LISA alerts, and no customer replies are visible. With age_days of 15 and a total note count of 0, there is no evidence of any engagement on this ticket whatsoever. Status remains 'Pending' with no recorded movement.
Next action
Hannah should acknowledge the request today, confirm a delivery date for the monthly report, and post a public reply to the customer.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending
Days in current status
—
Customer wait status active
no
Vendor wait status active
no