Ticket Engagement Quality
Engagement
20250403-50.013 — Nkunzi Pharmaceuticals (Pty) Ltd
Unknown
confidence 0.60
Hannah was assigned this monthly report ticket for Nkunzi Pharmaceuticals 15 days ago on 2026-04-26, but the timeline is completely empty — zero tech notes, zero time entries, zero LISA activity, and zero customer replies. Status is 'Pending' with no engagement signals of any kind. With 15 calendar days elapsed and not a single visible action, there is no evidence Hannah has started the report or acknowledged the request internally.
Next action
Hannah should pick this up today, log a time entry against the ticket as she works on the report, and move it out of 'Pending' so its real state is visible.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending
Days in current status
—
Customer wait status active
no
Vendor wait status active
no