Ticket Engagement Quality
Engagement
20260428-50 — RITO Technologies
Drifting
confidence 0.85
Jordan opened this ticket on 2026-04-28 with a single internal-but-public note listing the client list and the INKY SPF mechanism to add, then went silent. 14.45 days have passed with zero further tech notes, no time entries, and no customer or LISA activity. The ticket has been sitting in 'Pending' status with only the initial scoping note — no evidence Jordan has started applying the SPF change to any of the 24+ listed clients.
Next action
Jordan should pick this up today, start working through the client SPF updates, and post a progress note showing which clients have been completed versus pending.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
14.5 d
Days since last tech note
14.5 d
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
100.0%
Current status
Pending
Days in current status
1.6 d
Customer wait status active
no
Vendor wait status active
no