Engagement

Lisa Ferguson has been actively managing this order since it was opened on 2026-04-29, with four notes across the 13-day window and the most recent activity just 1.22 days ago. She kept the customer informed publicly on 2026-05-06 about the supplier follow-up, and again on 2026-05-11 with a concrete ETA of 15 May addressed to Hardus. The ticket is in 'Pending - Stock Arrival' for only 1.21 days, so although the vendor-wait status is technically active, it has not crossed the 5-day threshold that would warrant a vendor-waiting verdict. Public-to-internal note ratio is balanced at 50%, and there is no sign of churn or silence.

Lisa Ferguson should diarise a follow-up for 15 May to confirm stock arrival with SPL and send the customer a public note as soon as it lands.