Engagement

Lisa Ferguson has been actively driving this network installation procurement from day one, with six tech notes between 2026-04-29 and 2026-05-11 tracking quote acceptance, stock ordering, and collection. Four of the six notes are public (public_note_ratio 0.667), so the customer has visibility into the procurement progress. The most recent activity was 1.3 days ago when Lisa posted that the order was collected from Scoop and identified the single backorder item. Although `vendor_wait_status_active` is true, the ticket has only been in 'Pending - Stock Arrival' for ~1.19 days, well below the 5-day vendor-waiting threshold.

Lisa Ferguson should follow up with the supplier on the backorder item ETA within the next few business days and post a public note to keep Hot 1027 FM informed of the expected arrival date.