Engagement

This Medium-priority subscription change ticket for Sojourn Travel was opened by lisaferguson on 2026-05-03 and is 9 days old, but the unified activity timeline is empty and all note/time-entry counts are zero. With zero tech notes, zero time entries, zero customer replies, and zero LISA activity visible, there is no engagement signal to assess. The status is 'Pending' with only ~1.5 days in that status, suggesting a recent status change, but the actor and reason for that change are not visible in the timeline. The requested action (cancel-on-expiry of an MSFT Business Standard licence effective 2026-05-21) has a hard deadline 9 days away.

lisaferguson should post a public note today confirming the cancellation has been actioned with Microsoft and log a time entry against the ticket so engagement is visible before the 2026-05-21 expiry.