Engagement · Ticket Dashboard

20260506-22 — Ushaka Security and Fire Projects

Medium

Status DMARC Assigned Tyrone Opened 6.8 d ago Modified 5.5 d ago Ticket id 23694568

Unknown confidence 0.80

This ticket is 6 days old with zero recorded activity of any kind — no tech notes, no time entries, no LISA notes, and no customer replies are visible in the timeline. Tyrone is assigned but there is no evidence he has engaged with the DMARC alert since it was opened on 2026-05-06. The ticket has been parked in 'DMARC' status for roughly 5.5 days with no movement. Because total notes is 0 and the ticket is older than 2 days, the engagement state cannot be characterised beyond 'nothing has happened yet'.

Next action

Tyrone should review the DMARC score for ushakaprojects.co.za today, post an internal note documenting the current SPF/DKIM/DMARC configuration, and either action the fix or send a public update to the customer.

Signals

Deterministic measurements

computed in Python, not LLM-derived

Days since last tech activity —

Days since last tech note —

Days since last tech time entry —

Tech notes 0

Tech time entries 0

LISA automation notes 0

Customer notes 0

Days since last LISA note —

Public note ratio —

Current status DMARC

Days in current status 5.5 d

Customer wait status active no

Vendor wait status active no