Engagement

lisaferguson has actively driven this printer ticket since it opened on 2026-05-06, logging seven tech notes across six calendar days with the most recent activity just 1.4 days ago. She engaged Sarah directly via WhatsApp on day one, escalated to supplier Supima the same day, pivoted to Mustek on 2026-05-07 when Supima couldn't help, and on 2026-05-11 posted a public note arranging for Justin to collect the printer. No waiting status is active and the public_note_ratio of 0.286 reflects two customer-facing updates including the most recent one.

lisaferguson should post a public update once Justin confirms the printer has been collected, with an expected turnaround date from Mustek so Sarah knows when to expect it back.

Status is currently 'Delivery' (4.5 days in status) which aligns with the collection-for-repair plan. No reassignments visible; lisaferguson has owned it throughout, with Justin mentioned only as the collection runner.