Ticket Engagement Quality
Engagement
20260506-73 — Mae Manufacturers CC
This ticket is 6 days old and shows active engagement. Justin posted a Resolution note on 2026-05-11 absorbing ticket 20260505-30, then on 2026-05-12 at 06:03 asked Lisa Ferguson to get a quote from FTE for the cable runs and AP installations. Lisa Ferguson (human finance manager) responded the same day — first with a public Phone Call note at 07:45 confirming the email to the cabling team, then at 13:07 with an internal note confirming the FTE quote was received and forwarded to Justin. Last tech activity was 0.27 days ago and the ticket is moving forward on the quoting workflow.
Next action
Justin should review the FTE quote received today and send a public update to Mae Manufacturers (via Hannah's MAE quote with the 2 APs included) confirming next steps and timeline.
Churn observations
No reassignments. Justin remains assigned; Lisa Ferguson is acting in her finance/quoting capacity, which is normal collaboration rather than a handoff.
Signals