RITO Ops
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47.

20260506-73 — Mae Manufacturers CC

Medium
Status In Progress Assigned Justin Opened 6.3 d ago Modified 6.7 h ago Ticket id 23697180
Healthy confidence 0.90

This ticket is 6 days old and shows active engagement. Justin posted a Resolution note on 2026-05-11 absorbing ticket 20260505-30, then on 2026-05-12 at 06:03 asked Lisa Ferguson to get a quote from FTE for the cable runs and AP installations. Lisa Ferguson (human finance manager) responded the same day — first with a public Phone Call note at 07:45 confirming the email to the cabling team, then at 13:07 with an internal note confirming the FTE quote was received and forwarded to Justin. Last tech activity was 0.27 days ago and the ticket is moving forward on the quoting workflow.

Justin should review the FTE quote received today and send a public update to Mae Manufacturers (via Hannah's MAE quote with the 2 APs included) confirming next steps and timeline.

No reassignments. Justin remains assigned; Lisa Ferguson is acting in her finance/quoting capacity, which is normal collaboration rather than a handoff.

Deterministic measurements

computed in Python, not LLM-derived
Days since last tech activity 6.5 h
Days since last tech note 6.5 h
Days since last tech time entry
Tech notes 4
Tech time entries 0
LISA automation notes 0
Customer notes 0
Days since last LISA note
Public note ratio 25.0%
Current status In Progress
Days in current status 6.5 h
Customer wait status active no
Vendor wait status active no