Engagement

This ticket is 5 days old with zero notes, zero time entries, and no activity from anyone — tech, customer, or LISA — visible in the timeline. lisaferguson is the assigned tech (a human finance manager) and submitted the original licence purchase request herself on 2026-05-07, but no follow-up engagement is recorded. The ticket has sat in 'Pending' status for the full 5.23 days. With age_days >= 2 and total notes at zero, there is not enough engagement signal to classify health beyond 'unknown'.

lisaferguson should post an internal note today confirming the Cloud on Demand purchase has been placed (the 10 May renewal deadline has now passed) and send a public reply to the customer with order confirmation.